Terms of service
These terms are the agreement between Bon.do (CVR 43473425, Denmark, "we") and the business that creates a Qualihelp workspace ("you"). By creating a workspace or using the service you accept them.
1. The service
Qualihelp lets you upload documents and web content, review and publish them, and embed an assistant on your website that answers visitors' questions from that content, with sources. Features depend on your plan.
2. Accounts and workspaces
You must be a business acting through an authorised person. You are responsible for your team members' use, for keeping credentials secure, and for the accuracy of the information you give us. Tell us at once if you suspect unauthorised access.
3. Trial, plans and payment
New workspaces start with a free trial of 14 days that needs no card. Paid plans are billed in advance, monthly or yearly, in Danish kroner excluding VAT, through our payment provider. Usage above your plan's allowance may be limited or charged as the plan states. A subscription renews until cancelled; cancelling takes effect at the end of the paid period, after which the assistant stops answering. Fees already paid are not refunded except where the law requires.
4. Your content
You keep all rights in what you upload. You give us the right to store, process and display it only to provide the service to you. You promise that you have the right to upload it, that it does not infringe anyone's rights or break the law, and that you will not upload content you are not allowed to share with a processor. Nothing you upload goes live until you publish it, and you are responsible for what you publish.
5. Answers are generated
The assistant produces answers with AI from your published content. It cites its sources and aims to say when it does not know, but answers can be incomplete or wrong. You are responsible for reviewing your content, for how you present the assistant to your visitors, and for any decision made on the basis of an answer. The service is not a substitute for professional advice.
6. Acceptable use
You may not misuse the service: no unlawful, harmful or misleading content; no attempt to break, probe or overload the service or reach another customer's data; no use to build a competing product; no resale of the service without our written agreement.
7. Personal data
When visitors' personal data is processed through your assistant, you are the controller and we are the processor. Our data processing agreement forms part of these terms.
8. Availability and support
We work to keep the service available and will announce planned maintenance where we can, but we do not promise uninterrupted service unless your plan includes a written service level. Support is by email at m@bon.do.
9. Suspension and ending
You can close your workspace at any time. We may suspend or end access if you breach these terms, if payment fails and is not remedied, or if required by law, and we will tell you why where we can. On ending, we delete or return your data as the data processing agreement describes.
10. Liability
Nothing limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for any claim is limited to the fees you paid for the service in the twelve months before the event.
11. Changes
We may update these terms and will give notice of material changes by email to account owners, at least 30 days before they take effect. If you do not agree, you can close your workspace before then.
12. Law and disputes
Danish law governs these terms. Disputes go to the Danish courts, with the court of our home venue as first instance.
Contact
Bon.do, Denmark, CVR 43473425. m@bon.do.